FAQ

Question 1

Why didn’t I receive an order confirmation email?

Answer

If you did not receive your order confirmation email, please check your spam folder.

Question 2

Answer

If your order has not shipped, you can cancel it under “Orders”. Or you can also contact us for assistance. Please notice that we can not cancel orders that have already been shipped.

Question 3

How to check orders status?

Answer

Your current order status is displayed on the Orders and Track Your Order page.

Question 4

How do I write a review?

Answer

You will receive a review invitation email from Voguemech 15 days after your order has been fulfilled. Please use the link in that email to share your honest experience with us.

Question 5

Can I change the delivery address after payment?

Answer

Please contact us to change your address before your item ships.

Question 6

What should I do if the delivery fails?

Answer

Please contact us, and we will assist in following up with the shipping carrier, tracking the delivery, and handling issues such as lost packages.

Question 7

How long is the delivery time?

Answer

Warehouse processing time 3-5 business days, delivery time is within 15 days. Specific time depends on your address.

Question 8

How to get tracking information?

Answer

Tracking information will be updated on the "Orders " page at the same time after the package is shipped. And you can check it on the “Tracking Your Order”.

Question 9

Why is the tracking number invalid？

Answer

Please wait patiently. Tracking number are not valid until the carrier scans the package and uploads the information.

Question 10

What should I do if I don’t receive a refund?

Answer

Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.

Question 11

How soon can I receive a refund?

Answer

Refunds will be settled within 10 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.

Question 12

How can I get a refund?

Answer

Please contact us with corresponding pictures and videos.

Question 13

Free returns available?

Answer

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

Terms that apply to free returns:

1. The product cannot be used normally after receiving it.

2. We sent you the wrong product.

3.The product you received is defective.

Terms that do not apply to free returns:

1. You no longer want it or like it.

2. The product is not suitable.

3. The product came too late.

4. The product does not come with an instruction manual.

Question 14

How long is the warranty period?

Answer

We provide a one-year warranty for products sold on the official VOGUEMECH website.

Question 15

Can I return my product?

Answer

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team. Please notice that returning should be finished in 30 days.

Question 16

How do I return my product?

Answer

If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.